Can I apply to the BBC Scholarship?
Yes, scholarship applications are open till July 31, 2023. Decisions and awards will be announced on August 22. 2023. Apply here: https://www.bigbadcon.com/big-bad-con-scholarship/
Last updated: May 18, 2023 15:19
How do I activate my badge?
After you’ve completed your survey and all orders are processed there will be a redemption code in your digital downloads (https://big-bad-con-2023.backerkit.com/backer/digital_rewards) to activate our badge. Make sure you’re logged in to your account when you use it!
Last updated: June 30, 2023 18:47
When do event sign ups begin?
Our event submission and sign up FAQ is here: https://www.bigbadcon.com/scheduled-events-faq/
Last updated: June 30, 2023 18:48
Where is the con?
We’re located at the Hyatt Regency San Francisco Airport hotel. More information here: https://www.bigbadcon.com/hotel/
Last updated: June 30, 2023 18:48
When is Big Bad Con 2023?
6PM PTD September 28, 2023 to 6PM PDT October 1, 2023
Last updated: June 30, 2023 18:49
I can't attend. What should I do?
Please emails us at [email protected]. We can either contribute your pledge to the scholarship fund to help others attend, or we can issue you a refund.
Last updated: June 30, 2023 18:50
Can I get my items shipped to me?
We don’t do any shipping. All physical items (Friday Afternoon Tea, Hyacinth Coffee, Baba Yaga Totes, and Badges) are will call only at the con. If you’re unable to attend in person we can convert your pledge to support the scholarship or refund your pledge.
Last updated: June 30, 2023 18:52
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.